Frequently asked questions

The answers.

Do you have questions about our products and services? Here you will find answers to frequently asked questions that we receive from our community. This FAQ section is intended to help you quickly and conveniently clear up basic uncertainties. Simply select the topic you are interested in and hopefully a question mark will soon turn into an exclamation mark. If your question has not been answered, please feel free to contact us directly. Our team is looking forward to resolving your concern.

FAQ FotoFinder HUB

Answers to frequently asked questions on FotoFinder HUB

Information on the Hub

The FotoFinder Hub is the cloud solution where data and images from skeen, meesma and the handyscope pro app are stored and synchronized. This way, the data is stored securely in the private area, independent of the smartphone.

In the FotoFinder Hub, there are even more advanced features such as image comparison, personalized printouts, the AI scoring to an image and the second opinion service by world-renowned dermoscopy experts, proposer and reporting.

The Hub and applications such as the handyscope pro app, meesma, and skeen software are designed for combined use. The Hub can also be used independently.

See “What is

the FotoFinder Hub?

Yes, this is possible.
Importing images is possible in the pro plan.

No.
The FotoFinder AI was developed only for the initial assessment of melanocytic and non-melanocytic skin lesions in the field of early skin cancer detection.

You can seek a second opinion in difficult cases, for example, atypical lesions or when the AI indicates a lesion in the area of further clarification. In such cases, you can simply submit images and information to the second opinion service and receive the assessment by a world-renowned dermoscopist within a few hours.

A second opinion costs 20 credits.
The initial assessment via the AI score is charged with 2 credits per image.

You can purchase credits in various package sizes via credit card, either directly in the → handyscope pro app or via your → Hub-Account.

Currently, this service is only available for the assessment of lesions.

Mostly it takes 12 to 48 hours.
Usually the result is available in less than 24 hours.

World-renowned experts are available with their expertise for this service. When requesting a second opinion, the desired person for the rating can be selected.

Any questions left?

If your question is not answered, please feel free to send us your request – we will get back to you shortly.

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